I’ve been reading the some of posts on synthetic vs. conventional oils.
Toyota recommends you not use synthetic until after your first oil change.
(See www.toyota.com Search/Help, FAQ’s and search for synthetic.)
I have a 2003 Tundra Limited with 1640 miles on it. I decided to get the oil
changed early for peace of mind (considering break-in). I took my truck to
Legacy Toyota in Tallahassee. (Their express lube (29 minutes or less) took
almost two hours.)
Anyway, I noticed while driving home that the oil pressure gauge seemed
somewhat low (1/3 off the "L") and the engine ran a little rougher than
normal. I got home (about 8-10 miles, moderate traffic, 45 MPH) and parked
the truck. An hour later I went out to check the oil and much to my
surprise, NO OIL SHOWS ON THE DIPSTICK….NADA!!! Could these guys have
forgotten to put any oil in it? I started it briefly, stopped it and checked
it and it throws oil up on the dipstick (over the full mark), but after
sitting for another 20-30 minutes…SHOWS NO OIL again! I called the dealer
and one of the service guys said they had some new guys changing the oil and
maybe didn’t put the full amount in. He transferred me to the service
manager "Craig" who seemed somewhat dismayed. I told him I’ve changed oil in
vehicles for years and I know how to "read a dipstick". He suggested I have
it towed back to them, but they are closing now. I will have it towed first
thing in the morning when I can be there when they check it. I want all of
this documented. I can’t believe it… I took my truck to the dealer to get
the "oil changed early and have well documented maintenance", because I want
this truck to give me many, many miles of service and they forget the oil!!!
…should have just done it myself!
Follow-up:
Here’s the latest on my "NO OIL in the OIL CHANGE" by Legacy (Team) Toyota
of Tallahassee, FL.
I had the truck towed to the dealership by their suggested company.
I had the service manager check the oil with me and observe that No oil was
on the dipstick.
I observed a certified master technician drain the oil out of the truck into
a gallon container. He documented on the invoice that 2 to 2 1/2 quarts were
drained out of the truck (more like 2 1/4). (Capacity with filter is 6 1/2
quarts.)
I obtained the oil and the oil filter from the truck for further analysis.
The technician documented that I obtained the oil/oil filter on the invoice.
The service manager politely apologized, said the incident was embarrassing,
but assured me the truck was okay. (Between yesterday and today I have spent
almost five hours of my time on this "express lube".) He added that he’s had
other vehicles with even less oil in them that were "okay". He went on to
say that I have a 60 month, 60,000 mile warranty and problems will certainly
be evident by then. He didn’t think an oil analysis is necessary or would
show anything (I was planning on getting at least 200k on this truck, but
not very confident now!) I took it to the dealer for an early (1640 miles)
oil change to give me the assurance that I would have long-lasting
engine…. Anyway,
I didn’t argue, figuring that I will probably need to get the
regional/national office involved.
I’m open to suggestions??? I have the oil and the filter and will probably
have an analysis performed.
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